Who should Attend?
The management development program is beneficial for experienced managers. It works on developing and honing their skills and knowledge to unlock their potential and enable them to better manage work and teams
Acquire a holistic view of management and an array of skills, knowledge and abilities to help them become more effective at managing work, people and financials.
Interacting with rich and diverse resources to expand the knowledge base of managers supported by in class discussions and assignments to facilitate the application of knowledge to own work.
Engage in facilitated discussions to explore the nuances of the topics discussed and identify how the topics relate to own context, organization and work.
Understand the complexities of current trends and explore different approaches to management.
Strike the delicate balance between the different aspects of management and provide benefits to the stakeholders involved.
The Management Development Program provides managers with a unique learning journey. The program introduces different perspectives through the modules that all managers need to balance in their day-to-day job while providing an underlying development experience that focuses on the managers personal growth.
The change in the nature of work today and the increased reliance on knowledge workers has created a focus on employees. The management and development of knowledge workers and their performance is becoming a cornerstone of a successful business. This module provides managers with the knowledge, skills and practices needed to successfully manage today’s workforce.
Through this module managers understand the drivers of human motivation and performance. They learn to effectively develop employees skills through a variety of tools as well as adopt healthy practices for a healthier work environment that promotes the mental wellbeing of its members.
This module is an introduction to organizations allowing managers to better understand how they are structured and the dynamics that affect their work. Through this module, managers explore and dissect the major phenomena occurring within organizations understanding the effect they have on work and individuals as well as how to influence and leverage these phenomena to enhance work processes and outcomes.
Managers learn how to analyse organizations through different lenses, understand change and how to lead successful change initiatives. They also tackle the topics of culture and learn how to influence the culture of their teams and department. Finally, they explore the topic of politics and learn how to leverage healthy sources of power to be able to leverage healthy politics that benefit different stakeholders within the organization.
Managers are responsible for managing the work and ensuring that things get done consistently. They put systems in place to organize people around what needs to be done and ensure completion. This module helps managers understand the nature and workflow of knowledge work. It focuses on the tools used to aid in visualizing knowledge work which is a major facet of agile work methods.
During this module, managers develop and understanding of the major lean tools applied to different industries. They identify the workflow of knowledge work and learn how to visualize it while utilizing Work-in-progress limits to improve systems of work. They learn how to critique work policies and procedures relevant to their jobs and instilling a system for the continuous improvement of the process and the policies that govern it.
Intense competition and growth in customer expectations have demanded the focus of businesses on customers and customer experience not just products and operations. The module explores the value proposition of the business to customers and helps managers identify how the value proposition differs for each segment. It provides a strong understanding of customers through various tools and methods adopting a pragmatic approach to customer centricity and focusing on customer needs and expectations.
Managers will be able to identify and define customer segments as well as develop and understanding of internal and external customers’ needs. They also learn to craft value propositions to fulfil customer needs and work on continuously developing newer iterations that better fit the market and targeted customer segments. They work on aligning the work, people and processes towards customer centricity while making customer experiences fit for purpose.
Managing cash is at the heart of every business. This module provides managers with an appreciation and understanding of the art of accounting and different business drivers that allow them to make effective decisions within their authority. It focuses on empowering managers with the knowledge and tools they need to realize the financial implications of their decisions and operations on the organisation and enable them to make better decisions for the business.
Managers will be able to identify the essential business drivers and understand their dynamics. The module also enables them to read and interpret important financial statements and reports as well as analyse the financial structure of business. It also enables managers to effectively prepare, monitor and review budgets.
This module works on building a managers’ strategic thinking skills and insights. It draws on a rich body of literature from several disciplines to enable managers to make better department-level strategic decisions. The module focuses on showing managers their role in implementing the strategy of the organisation while understanding the strategic implications of their decisions on the organization to be able to leverage their decisions and authority to reach the strategic goals. It also prepares managers to be able to better support top management in organization wide strategic decisions and contribute ideas to drive strategic innovation.
Managers will be able to analyse and understand organizations through the Business Model Canvas. It also teaches managers how to use different lenses during strategic planning and apply the various lenses while making departmental strategic decisions. It provides managers with a critique of strategic paradoxes by highlighting the benefits and drawbacks of each option.
The classroom component of the modules is not delivered consecutively but spread over several weeks. Managers complete readings and assignments before or after each session. In-class sessions are geared towards exploring and discussing learning content, sharing experience and real life incidents, as well as applying the knowledge and topics discussed on current situation and context within the organization.
Grading and Feedback
All assignments are graded individually by the facilitator and the grades are sent to the managers. In addition, the facilitator provides specific feedback to each participant so they understand how they could improve their assignment or correct any misunderstanding or misinterpreted idea or topic.